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MedsAcross

Your data rights

Ask us to show, correct or delete your personal data, withdraw a consent or raise a grievance.

Under India's DPDP Act 2023 and, where it applies, the GDPR, you can ask MedsAcross to access, correct or erase your personal data, withdraw consent or raise a grievance. Send the form below. We confirm your identity, act on the request and answer within one month under the GDPR and within 90 days in all other cases.

What you can ask for

  • Access

    A summary of the personal data we hold about you and how we use it.

  • Correction

    Fix data that is wrong or incomplete.

  • Erasure

    Delete your data, except records we must keep by law, such as export, tax and pharmacovigilance records.

  • Withdraw consent

    Stop marketing emails or any other use based on your consent.

  • Grievance

    Tell us about a concern with how we handled your data.

What happens next

  1. 1We confirm receipt by email with a reference.
  2. 2We may ask you to verify your identity.
  3. 3We act on the request and tell you what we did, or why we could not.

You can also write to support@medsacross.com. Privacy policy

References

  1. 1.MeitY, data protection framework
  2. 2.AZB and Partners, DPDP Act phased rollout
  3. 3.Regulation (EU) 2016/679, the General Data Protection Regulation

Make a request

All fields marked with a star are required.

Tell us what the request is about, for example an account, an order or a side effect report.

Last updated November 12, 2026