Recalls and safety alerts
Recalls of medicines we have supplied, and what we do when one happens.
This page lists recalls of medicines supplied through MedsAcross. When a lot we supplied is recalled by its manufacturer or a regulator, we contact every customer who received it, help recover the stock and record the outcome. Practice recall exercises are not listed here.
No recalls to report
There are no recalls of medicines supplied through MedsAcross. If a lot we supplied is recalled, we contact every affected customer directly and list it here.
How recalls work
For every recall we notify the customers who received the lot, record how much was delivered and how much is recovered, and close the recall only when the quantities reconcile.
- Class I
A product defect that could cause serious harm or death. Action is immediate.
- Class II
A defect that could cause illness or mistreatment but is not class I.
- Class III
A defect unlikely to cause harm, recalled for other reasons such as a labelling error.
Noticed a quality problem with a medicine we supplied?
Quality complaints are logged separately from delivery complaints and investigated with the manufacturer.