Quality and good distribution practice
Specialty medicines leave no room for guesswork. These are the controls between the manufacturer and your pharmacy.
In short
MedsAcross procures only from licensed manufacturers and their authorised distributors, records batch, expiry and certificate of analysis for every lot, stores and ships under good distribution practice with temperature records for cold-chain lots, and handles complaints, returns, recalls and side effect reports through written procedures overseen by a pharmacist.
Supplier qualification
Before we procure from a manufacturer or distributor, we check that it is licensed and that its site meets good manufacturing practice.
- Manufacturing or wholesale licence, with its validity date
- WHO-GMP or GMP certificate for the manufacturing site, with its expiry tracked
- Product permission and, where needed, the export NOC
- Ability to issue a certificate of analysis for every batch
- For distributors, proof of authorisation from the manufacturer
Good distribution practice
We follow the principles of the EU guidelines on good distribution practice for storage, transport, records and traceability. Medicines are kept within their labelled storage conditions, separated from rejected or returned stock, and traced by batch from receipt to dispatch.
We dispatch lots with at least 60% of their shelf life remaining unless you agree otherwise in writing.
Cold chain
Refrigerated and frozen medicines travel in packaging qualified for longer than the planned transit, with a data logger started at pack-out. The logger file is attached to the lot record, and any excursion leads to quarantine and an assessment against the manufacturer's stability data.
Read about cold chain logisticsDocuments with every lot
- Certificate of analysis from the manufacturer
- Batch number and expiry on the invoice and packing list
- COPP and GMP certificate where the destination asks
- Temperature logger file for cold-chain shipments
Complaints, returns and recalls
- Quality complaints are logged separately from delivery complaints and investigated with the manufacturer.
- Returns are accepted only when the goods stayed in our control conditions, normally within 10 days of delivery, in their original packs and with their storage proven.
- Suspected falsified medicines are quarantined and reported to the authorities.
- If a lot we supplied is recalled, we contact every customer who received it and publish the recall on our recalls page.
- Side effect reports are reviewed by a pharmacist and forwarded to the marketing authorisation holder.
Licences
Licence numbers are published once each one is verified against the issuing registry.
See all licencesAsk for our quality documents
Licences, certificates and procedures are available to verified buyers on request.