Terms of supply

1. About these terms

These terms apply to every quote, order and supply of medicines and related services by MedsAcross (MedsAcross, we, us) to a buyer (you). They apply together with the quote you accept. If the quote says something different, the quote prevails for that order.

We supply businesses and institutions only. These terms do not apply to consumers, and we do not supply prescription medicines to consumers.

2. Who may order

You may request a quote and order only if you are one of the following, acting in the course of your work:

• a licensed hospital, clinic or hospital pharmacy
• a licensed importer, wholesaler or distributor of medicines
• a contract research organisation or clinical trial sponsor
• a government body, central medical store, NGO or tender body
• a registered physician requesting a medicine for a named patient, with delivery to a hospital or licensed consignee

We may refuse any request or order, in particular where the legal route is unclear, where documents are missing or where a sanctions or export control check does not pass.

3. Your documents and our checks

Before we quote or dispatch, you provide the documents we ask for, such as licences, registration certificates, import permits or special-access approvals, prescriptions and patient consent where the route requires them. You confirm that they are genuine, valid and complete.

We verify buyers and consignees and screen them against sanctions lists. We may suspend an order if a document expires, if information turns out to be wrong or if the law changes.

4. Quotes, prices and validity

Each quote shows the products, quantities, prices, currency, Incoterm, lead time, documents included and a validity date, usually 14 days. A quote is an offer that you may accept until it expires. After that, prices may change because supplier prices and exchange rates move.

Prices exclude taxes, duties and charges in the destination country unless the Incoterm on the quote says otherwise. Indicative prices or price bands shown before a quote are not offers.

5. Orders and acceptance

You accept a quote online or by sending a purchase order that refers to it. We confirm the order with a proforma invoice. The contract is formed when we confirm the order.

We procure most products only after payment, so the lead time runs from receipt of payment and of all required documents.

6. Payment

Unless agreed otherwise in writing, named-patient orders and first orders are paid 100% in advance by bank wire transfer. Verified buyers may agree deposit and balance terms, a letter of credit or documentary collection.

You pay all charges of your own bank and any intermediary bank, so that we receive the full invoiced amount. Our bank details appear only on our proforma invoice. We never change them by email or chat. If you receive different bank details, contact us by phone before paying.

If someone else pays for your order, you tell us who before payment, so that the payer can be declared on the export documents as Indian law requires.

7. Delivery, title and risk

Delivery follows the Incoterm on the quote, interpreted under the ICC Incoterms rules. Risk passes to you as that Incoterm provides. Title passes when we have received full payment, or on delivery if that is later.

Lead times are estimates based on the information available when we quote. Regulatory approvals, carrier capacity and events outside our control can delay delivery. We tell you promptly about any delay we learn of.

8. Import approvals and use

You are responsible for obtaining the import licence, special-access approval or notification that your country requires, and for complying with local rules on storage, dispensing and use. We dispatch only when the required approval is in place.

Decisions about treatment are the prescriber's. Supply of an unlicensed medicine for a named patient takes place under the responsibility of the requesting physician and the importing institution.

9. Cold chain

Temperature-sensitive products are shipped in qualified packaging with a data logger. On receipt, you stop the logger, check the readings and store the products in their labelled conditions at once. You report any apparent excursion or damage within 24 hours of delivery, with the logger data and photos, and keep the products in quarantine until we agree what to do.

10. Inspection, complaints and returns

Please inspect each delivery on arrival and report shortages, damage or wrong items within 10 days of delivery.

Under good distribution practice, returned medicines can be accepted back only when their storage conditions are proven, they are in their original unopened packs, they have not been dispensed and the return is agreed in advance. We may refuse returns that do not meet these conditions. Products made or procured specially for you are not returnable unless they are defective.

Quality complaints are investigated with the manufacturer, and we share the outcome with you.

11. Recalls and side effects

If a product we supplied is recalled, you help us notify the people you supplied, quarantine and return stock and keep records. You report suspected side effects to us or to the marketing authorisation holder without delay, and you keep the batch records needed to trace the product.

12. Liability

We supply products as made by their manufacturers, with the manufacturer's documents. We do not give any warranty about the clinical suitability of a product for a particular patient.

To the extent the law allows, our total liability for any order is limited to the price paid for the products concerned, and we are not liable for loss of profit, loss of business or indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud.

13. Events outside our control

We are not liable for delay or failure caused by events outside our reasonable control, such as regulatory action, export or import restrictions, carrier disruption, strikes, natural disasters, epidemics or war. If such an event lasts more than 60 days, either of us may cancel the affected order, and we refund any payment for products not yet procured.

14. Personal data

We process personal data as described in our privacy policy. Where you send us patient information, you confirm you are allowed to share it for the purpose of the supply, and you send only what the route requires.

15. Governing law and disputes

These terms and every order are governed by the laws of India. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The courts at the place of our registered office in India have exclusive jurisdiction, but we may also bring proceedings in your country.

16. Changes to these terms

We may update these terms from time to time. The version published on the date you accept a quote applies to that order.