Questions and answers

MedsAcross supplies specialty, orphan, named-patient and comparator medicines from India to licensed hospitals, importers, distributors, trial sponsors, NGOs and physicians abroad, with the documents each destination country requires.

Licensed hospitals and hospital pharmacies, licensed importers and distributors, contract research organisations and trial sponsors, governments, NGOs and tender bodies, and registered physicians requesting a medicine for a named patient. We verify every buyer before a quote.

No. Patients and families can start an enquiry, and we then work through the treating doctor. The quote is addressed to the doctor's hospital or another licensed consignee, never to the patient.

No. We provide supply, regulatory and logistics information only. Decisions about treatment belong to the patient's doctor.

No. Brand names and trademarks belong to their owners and are used only to identify products. We supply medicines made by licensed manufacturers, with their documents.

Use the request form with the medicine, strength, quantity, destination country and the date you need it. You can add several lines to one request. The form shows the legal route and the documents your country requires.

Our target is 24 hours for medicines in the catalogue and 48 hours for medicines we need to source, counted from the time your request and documents are complete.

Price, currency, validity date, Incoterm, lead time and the list of documents included. Each quote is versioned, so earlier versions stay visible in your account.

Each quote shows its validity date. After that date prices can change, because supplier prices and exchange rates move.

Ask us to source it. Send the name, strength, form and quantity, and we check licensed manufacturers and distributors in India and other markets.

It is the sum of sourcing time, Indian export clearance where a product needs it, the destination permit time and transit time. The quote shows each part.

Usually your licence or registration, and for unlicensed medicines the import permit or special-access approval issued in your country. Named-patient requests also need the prescription or physician request and, where the route requires it, patient consent.

A commercial invoice, a packing list and a certificate of analysis for each lot, plus the manufacturer's COPP or GMP certificate where your regulator asks for it. Cold-chain shipments include the temperature logger file.

Often, yes, through a regulator-approved special-access or named-patient route. A licensed party in your country, such as a hospital or importer, requests it, and the import approval must be in place before dispatch.

A no-objection certificate from India's drug regulator that allows the export of medicines that are unapproved, new or banned in India. Since a CDSCO order of 30 April 2024 these NOCs are issued by CDSCO.

A certificate of a pharmaceutical product, issued by the regulator of the manufacturing country to the manufacturer. Some importing countries ask for it to show that a product is authorised where it is made.

Not at launch. Narcotic and psychotropic medicines need a separate export authorisation for every consignment under Indian law, so they are excluded from online requests.

Small room-temperature shipments go by medical courier, usually in 3 to 7 days. Larger or cold-chain lots go by air cargo through a customs agent, usually in 7 to 15 days. The quote names the route and the transit time.

Yes. Medicines stored at 2 to 8 °C or frozen travel in qualified shippers with a data logger, or in active containers by air cargo for larger lots. The logger file is linked to the lot record.

Usually DAP or DDP for courier shipments and CIP or FCA for air cargo. The Incoterm on the quote decides who pays which costs and where the risk passes to you.

CIP and DDP quotes include all-risk cargo insurance that covers temperature excursions. Under other Incoterms you arrange insurance from the point where risk passes to you.

Yes. Your account shows a status timeline, and each shipment has a tracking link and a document pack you can download.

By bank wire transfer in USD, EUR, GBP, AED or INR. Named-patient and first orders are paid in full before we procure the medicine. Repeat buyers can move to a deposit and balance, and large orders can use a letter of credit.

No. We do not offer card checkout for prescription medicines. Payment is by bank transfer against our proforma invoice.

Our bank details appear only on the proforma invoice we issue, never on the website or in a chat message. If you receive different bank details, contact us by phone before paying.

Yes, for example a family on behalf of a hospital or a donor on behalf of a ministry. Tell us before payment, because the payer must be declared on the export documents.

From licensed manufacturers and their authorised distributors. We check each supplier's licence and GMP certificate before we procure from them, and record batch, expiry and certificate of analysis for every lot.

Use the side effect form on our pharmacovigilance page. A pharmacist reviews every report and forwards it to the marketing authorisation holder. If someone is seriously unwell, contact a doctor or emergency services first.

Returns are accepted only when the storage conditions are proven, the packs are original and unopened, and the return is agreed in advance, as good distribution practice requires. Report any problem on delivery as soon as possible.

We contact every customer who received the affected lot, help recover the stock and publish the recall on our recalls page.

Only what the import route requires, usually a patient code or initials, age, sex and the prescription. We do not ask patients for medical records, and patient documents are stored encrypted with restricted access.

Use the data rights form or write to us. We may first confirm your identity. Some records, such as export, tax and pharmacovigilance records, must be kept for the period the law requires.