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MedsAcross
The buyer journey

How supply works

Ten stages from the first search to after-delivery support. Each one has an owner, a target time and a clear next step for you.

Request a quote
  1. 1Discover
  2. 2Request
  3. 3Account and verification
  4. 4Named-patient file
  5. 5Quote
  6. 6Accept
  7. 7Pay
  8. 8Fulfil
  9. 9Ship
  10. 10After delivery

In short

At MedsAcross a licensed buyer sends a request, the country rules show the legal route and documents, we verify the organisation and review the paperwork, and a versioned quote follows within 24 hours for listed items or 48 hours for sourced items. After acceptance and payment we procure, document and ship the medicine, then support repeat supply and safety reporting.

The buyer journey

What you see, what we do and the target time at every stage.

  1. 1Discover

    What you see
    A medicine page with availability, lead time, documents and the route for your country.
    What we do
    We note how you found us so we can improve the pages buyers use.
    Any time

  2. 2Request

    What you see
    A multi-line enquiry list with destination, buyer type, quantities and the date needed.
    What we do
    The country rules show the legal route and the documents, and block combinations that are not allowed.
    Instant

  3. 3Account and verification

    What you see
    A company account with sub-users and licence uploads.
    What we do
    Compliance verifies the buyer and screens it against sanctions lists.
    1 business day

  4. 4Named-patient file

    What you see
    Separate upload slots for physician details, prescription, import approval and consent.
    What we do
    A pharmacist reviews the file and the sign-off is recorded.
    Within the quote target

  5. 5Quote

    What you see
    A versioned quote with validity, Incoterm, lead time and the document list.
    What we do
    Pricing and approval rules are checked before the quote is sent.
    24 h listed, 48 h sourced

  6. 6Accept

    What you see
    Online acceptance with a purchase order upload.
    What we do
    The quote becomes an order and a proforma invoice is issued.
    Same day

  7. 7Pay

    What you see
    Bank wire or letter of credit, with deposits for repeat buyers.
    What we do
    The payment is matched to the proforma, and any third-party payer is recorded.
    Before procurement

  8. 8Fulfil

    What you see
    A status timeline in your account.
    What we do
    Procurement, lot capture with batch, expiry and certificate of analysis, and the export NOC check.
    7 to 10 days

  9. 9Ship

    What you see
    A tracking link and a downloadable document pack.
    What we do
    A shipment record, with the data logger file linked to the lot.
    3 to 7 days courier, 7 to 15 days air cargo

  10. 10After delivery

    What you see
    A side effect form, repeat reminders and one-click reorder.
    What we do
    Side effect reports are forwarded to the marketing authorisation holder, and repeat supply is scheduled.
    Ongoing

How your lead time is calculated

The lead time on your quote is the sum of four parts, and the quote shows each one.

Sourcing

Time to procure from the licensed source, usually 7 to 10 days.

Indian export clearance

Up to 7 working days for a manufacturer export NOC, when the product needs one.

Destination permit

Set by your regulator, for example the MHRA's 28-day objection window in the UK.

Transit

3 to 7 days by medical courier, 7 to 15 days by air cargo.

Your quoted lead time

How payment works

Payment is by bank wire transfer to our bank in India, in USD, EUR, GBP, AED or INR. Bank details appear only on your proforma invoice, never on the website or in a chat message. If anyone sends you different bank details, call us before paying.

Named-patient and first orders are paid 100% in advance. Repeat buyers can pay a deposit and a balance. Government and large distributor orders can use a letter of credit or documentary collection.

We do not offer card checkout for prescription medicines. Payment processors generally require such payments to be handled outside their platforms.

Source: Stripe, restricted businesses

If a third party pays, for example a family on behalf of a hospital or a donor on behalf of a ministry, the payer's name, address and relationship are declared on the export documents.

Source: Lakshmikumaran and Sridharan, FEMA 2026 export and import regulations

Questions and answers

When does the lead time start?

From the day we receive payment and the complete documents, including the import approval where your route needs one.

How long is a quote valid?

Each quote shows its validity date, usually 14 days. Prices can change after that because supplier prices and exchange rates move.

Can I change a quote after accepting it?

Yes, before payment. We issue a new version of the quote, and the earlier version stays in your account for reference.

Can I track my order?

Yes. Your account shows a status timeline, and each shipment has a tracking link and a document pack to download.

Ready to send a request?

Start with one medicine or a full list. The route and document checklist for your country appear as you go.

Request a quoteCannot find a medicine?